Shipping policy
SilentPaws – Shipping Policy
We aim to deliver your orders promptly and efficiently. Please read our shipping policy to understand the terms and conditions of our shipping process.
1. Processing Time
Due to high order demand, order processing time may take up to 1 to 3 business days.
2. Shipping Times
Standard Shipments: Delivery takes 6 to 10 business days depending on the destination.
3. Refunds and Late Deliveries
If your order is delivered after your desired date but arrives in perfect condition, we will not offer refunds.
Refunds are only available if the product arrives damaged or in unusable condition. This policy helps us continue providing free shipping and high-quality products to all customers.
4. Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal to pay customs fees, or several failed delivery attempts, we will contact you to arrange for reshipment.
5. Shipping Delays & Unforeseen Events
While we do everything possible to ensure timely delivery, delays caused by increased shipping demand, logistics issues, or unforeseen events are beyond our control.
If your order is delivered after your desired date but arrives in perfect condition, we will not be able to offer a refund.
Refunds are only provided for damaged or unusable items upon arrival.
This policy allows us to continue offering free shipping and maintaining high-quality products for all customers.
6. Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier details for the customer to investigate.
7. Damaged Packages
If your package arrives damaged, please contact our customer service team within 7 days of receipt.
Please provide photos of the damaged package and items for assessment.
8. International Shipping
We offer international shipping to select countries. Delivery times and costs vary based on the destination.
Contact Information
If you have any questions regarding our shipping policy, please contact us:
Email: support@thesilentpaws.com
Business Address:
Segre 10
Martinet, Lerida
25724
Spain