SilentPaws-Refund Policy

We strive to provide the best service and products to our customers. Please read our refund policy carefully to understand the circumstances under which refunds will be granted.

1. Refund Eligibility:

- You may not request a refund once the order has shipped.

- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

- You'll also need the receipt or proof of purchase.

2. Defective product:

- If your product arrives defective, you are eligible for a full refund.

- Please contact our customer service team within 7 days of receiving the defective product to initiate the refund process. Proof of damage (e.g., photos) may be required.

3. Incorrect Address:

- If the package is undeliverable due to an incorrect address provided at the time of ordering, you are not eligible for a refund.

- Please double-check your address before confirming your order.

4. Product Dissatisfaction:

- If you misunderstood the product’s use or are dissatisfied with it, you are not eligible for a refund.

- We encourage customers to review product descriptions and specifications carefully before making a purchase.

5. Items That Cannot Be Returned:

- Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants).
• Custom products (such as special orders or personalized items).
• Personal care goods (such as beauty products).
• Hazardous materials, flammable liquids, or gases

- Unfortunately, we cannot accept returns on sale items or gift cards.

6. Late Delivery:

- Refunds will not be issued for orders that arrive late but in perfect condition.

- Refunds are only available if the product arrives damaged or in unusable condition.

- If your order arrives after your desired date but is in perfect condition, we encourage you to enjoy your purchase.

7. Holiday Season Delivery Notice:

- Orders placed after December 1st cannot be guaranteed for delivery before Christmas.

- We encourage our customers to order early to avoid any disappointment.

- While we do everything possible to ensure timely delivery, delays caused by factors such as increased shipping demand, logistics issues, or unforeseen events are beyond our control.

- For this reason, if your order is delivered after your desired date, we will not be able to offer a refund unless the product arrives damaged or in unusable condition.

- This policy is necessary to allow us to continue providing worldwide shipping and high-quality products to all our customers.

8. Refund Processing:

- We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not.

- If approved, you’ll be automatically refunded on your original payment method within 10 business days.

- Please remember that it may take some time for your bank or credit card company to process and post the refund.

- If more than 30 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at support@thesilentpaws.co.

If you have any questions regarding our refund policy, please contact us:

Email: support@thesilentpaws.com
Business Address:
Segre 10
Martinet, Lerida
25724
Spain